Base URL

code

https://www.relaypilot.io/api/v1

Authentication

Send the API key using one of the following headers:

http

Authorization: Bearer <API_KEY>

code

X-API-Key: <API_KEY>

If an endpoint requires authentication without an API key, it uses the current user session (browser session).

Scopes

API keys are scoped. Required scopes are listed per endpoint.

code

tickets:read
tickets:write
customers:read
customers:write
comments:read
comments:write
attachments:read
attachments:write

Write scopes grant read access for the same resource.

Rate Limits

Rate limits are enforced per API key. Responses include:

code

X-RateLimit-Limit
X-RateLimit-Remaining
X-RateLimit-Reset
Retry-After

Error Format

Errors follow a consistent response format:

json

{
  "error": {
    "code": "validation_error",
    "message": "Invalid request body",
    "details": {
      "fields": [
        { "field": "workspaceId", "message": "Invalid UUID" }
      ]
    },
    "request_id": "req_abc123"
  }
}

Common error codes:

code

unauthorized
forbidden
validation_error
not_found
conflict
rate_limit_exceeded
internal_error

Required Query Parameters

Most v1 endpoints require a workspaceId query parameter:

code

?workspaceId=<uuid>

Update ticket

Update fields on a ticket.

Endpoint

http

PATCH /tickets/{ticketId}?workspaceId=...

Scope: tickets:write

Body (partial)

json

{
  "status": "pending",
  "priority": "high",
  "assignedToUserId": "uuid",
  "assignedToTeamId": "uuid"
}