Getting Started

Welcome to Relay Pilot
Set Up Your Workspace
Invite Your Team

Tickets & Inbox

Understanding the Inbox
Replying to Customers
Ticket Statuses Explained

Automation & AI

AI Reply Suggestions
Auto-Responses
Smart Assignment

Help Center

Create Your First Article
Organize with Categories
Publish and Share

Reports & Analytics

Dashboard Overview
Build a Custom Report
Schedule Reports

Integrations

Connect Slack
Connect Jira

Teams & Roles

Create a Team
Roles and Permissions
Assigning Tickets to Teams

Billing & Subscription

View Your Plan
Manage Payment Methods
Invoices and Receipts

Admin

Content Moderation
Install the Chat Widget
Sequential Ticket IDs

Security

Multi-Factor Authentication
Active Sessions

API

Authentication
Get started
GETList tickets
POSTCreate ticket
GETGet ticket
PATCHUpdate ticket
GETList comments
POSTAdd comment
GETList attachments
GETGet attachment
GETList customers
POSTCreate customer
GETGet customer
PATCHUpdate customer
Webhooks

Status Page

Widget Installation

Live Chat

Live Chat SDK

Vault

What is a Vault

Widget Installation

Coming soon

Coming soon.

Last updated Jan 21, 2026

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