New Horizon CodeRelay Pilot
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Getting Started

  • Welcome to Relay Pilot
  • Set Up Your Workspace
  • Invite Your Team

Tickets & Inbox

  • Understanding the Inbox
  • Replying to Customers
  • Ticket Statuses Explained

Automation & AI

  • AI Reply Suggestions
  • Auto-Responses
  • Smart Assignment

Help Center

  • Create Your First Article
  • Organize with Categories
  • Publish and Share

Reports & Analytics

  • Dashboard Overview
  • Build a Custom Report
  • Schedule Reports

Integrations

  • Connect Slack
  • Connect Jira

Teams & Roles

  • Create a Team
  • Roles and Permissions
  • Assigning Tickets to Teams

Billing & Subscription

  • View Your Plan
  • Manage Payment Methods
  • Invoices and Receipts

Admin

  • Content Moderation
  • Install the Chat Widget
  • Sequential Ticket IDs

Security

  • Multi-Factor Authentication
  • Active Sessions

API

  • Authentication
  • Get started
  • GETList tickets
  • POSTCreate ticket
  • GETGet ticket
  • PATCHUpdate ticket
  • GETList comments
  • POSTAdd comment
  • GETList attachments
  • GETGet attachment
  • GETList customers
  • POSTCreate customer
  • GETGet customer
  • PATCHUpdate customer
  • Webhooks

Status Page

  • Widget Installation

Live Chat

  • Live Chat SDK

Vault

  • What is a Vault
Integrations

Connect Jira

Link tickets to Jira issues.

Jira setup

  1. Go to Admin → Integrations
  2. Click Connect on Jira
  3. Authorize and select a project

Use the Jira panel in tickets to create or link issues.

Last updated Jan 15, 2026

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