Sequential Ticket IDs

Sequential Ticket IDs give your tickets clean, memorable numbers like #1, #2, #3 instead of random alphanumeric codes. You can also add a custom prefix to match your brand, like ACME-1 or SUP-42.

Availability

Sequential Ticket IDs are available on Starter plans and above.

How to Enable

  1. Go to Admin → General

  1. Find the Sequential Ticket IDs section

  1. Toggle Enable sequential numbering on

Once enabled, all new tickets will receive incrementing numbers starting from where you left off.

Custom Prefix

Want tickets labeled DS-1 instead of #1? You can set a custom prefix:

  1. Enable sequential numbering first

  1. Toggle Use custom prefix on

  1. Enter your prefix (up to 10 characters, letters, numbers, and hyphens only)

  1. Click Save

Your tickets will now use your prefix: DS-1, DS-2, DS-3, etc.

What Happens to Existing Tickets?

  • Existing tickets keep their current IDs — nothing changes for tickets already in your system

  • Only new tickets use the sequential format

  • All links, references, and search results continue to work

If You Disable Sequential IDs

If you turn off sequential numbering:

  • New tickets will go back to using random IDs

  • Existing sequential tickets keep their numbers

  • Your counter is preserved — if you re-enable later, it picks up where you left off

If You Downgrade

If you downgrade to a plan without Sequential Ticket IDs:

  • New tickets will use random IDs

  • Existing sequential tickets keep their numbers

  • If you upgrade again, your counter continues from where it was

Last updated Jan 27, 2026